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Questions about our services? Have ideas for improvements? Want to collaborate? We want to hear from you!

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FAQs

Have questions?

Reach out to support to speak with a human.

01

How to get started with your service?

Create an account on our web application (https://app.flowgenomics.com), and submit an order. If you have questions, reach out to our support email.

02

How can Flow Genomics help my business?

We deliver accelerated sequencing services so your R&D programs don't stop. We also support custom projects, bioinformatics services, and more. Reach out to see how we can help!

03

How fast are your services?

Samples go directly into library preparation and sequencing upon arrival, typically within 30 minutes. This means we can return your results as soon as enough data is collected.

04

Where are you located?

We're located in Toronto, Canada. This means no customs delays or sample degradation from shipping samples down south!